We only exchange items if they are defective or damaged, you can return them to us within 7days (Local) or 14 days (Internation) of receipt, providing they are in original resalable condition.
For local orders, our policy lasts 7 days according to the the day we shipped. If 7 days have gone by since we shipped, unfortunately we can’t offer you a refund or exchange.
For International orders, our policy lasts 14 days according to the the day we shipped. If 14 days have gone by since we shipped, unfortunately we can’t offer you a refund or exchange.
Once returned you will be entitled to receive an exchange, which will not include the cost of the original postage and packaging. All goods must be free from wear, stains, odor or any condition that would prevent them being sold as new. We also do not accept products that are intimate or sanitary goods, personal care items. Each item can only be exchanged once. Please include all original tags and packaging with return.
Discounted items cannot be exchanged. Only regular priced items can be exchanged.
Before returning your order, please email firstname.lastname@example.org or call (852) 6378 8971 to receive a return authorization.
In case of dispute, Hide & Seek Store reserves the right to make the final decision on all cases. Thank you for your understanding.
Hide & Seek Store
1/F, 11 Pak Sha Road, Causeway Bay, Hong Kong